Waiting Queue Settings
Configure waiting queue management and optimization settings in WovenIQ to enhance customer experience and maximize operational efficiency. This guide covers all essential waiting queue configuration options.
Queue Parameters
Set up waiting queue parameters, capacity limits, and overflow handling rules to manage customer flow effectively and prevent bottlenecks.
- Queue capacity and size limits
- Overflow handling and routing rules
- Queue merging and splitting logic
- Dynamic capacity adjustment
Wait Time Management
Configure wait time calculations, customer expectations, and queue optimization strategies to provide accurate information and improve satisfaction.
- Real-time wait time calculations
- Historical data analysis for predictions
- Customer expectation management
- Queue optimization algorithms
Customer Experience
Set up customer engagement features, entertainment options, and communication during wait times to enhance satisfaction and reduce perceived wait times.
Performance Monitoring
Configure wait time analytics, performance metrics, and optimization recommendations to continuously improve queue management and customer satisfaction.