Everything your associates need
Built from real luxury retail workflows — from client profiles and product metadata to allocation approvals and automated follow-ups.
Rich Customer Profiles
Profile photos, purchase history, visit counts (TTM), and preference data — all in one view so associates know every client before they walk in.
Unified Activity Timeline
Emails, messages, calls, and tasks in one timeline. Outbound emails from WovenIQ automatically log as completed activities — full conversation history, zero gaps.
Integrations
Connect LightSpeed, Adaptive, and Podium from a single Integrations hub. Real-time sync keeps customer data aligned across every system your stores use.
Product Metadata & Catalog
On-demand product metadata refresh keeps your catalog enriched with descriptions, imagery, and model details — so recommendations are always accurate.
Allocation Approvals
Dedicated approval workflows for Product Interest let the right team members approve or reject allocation requests — without granting broad admin access.
Smart Automated Follow-Ups
Configurable visit follow-up emails & sms notifications adapt to each client's preference settings. Attach files to notes and tasks, with previews right on the activity timeline.
Luxury retail CRM
Unlike other solutions, WovenIQ CRM works seamlessly with LightSpeed, Adaptive, Podium, and your existing systems, bringing clienteling tools directly to your sales associates—no complex integrations required.
Personalize
Client Experiences
Empower sales associates to deliver deeply personalized service with a complete view of every client relationship.
Learn more about Client Profiles →Understand
Customer Insights
Surface customer insights and demand intelligence to guide every interaction and recommendation.
Learn more about Customer Insights →Engage
Email & Messaging
Reach clients through email and messages with personalized, timely outreach that drives meaningful conversations.
Learn more about Email & Messaging →Integrate
LightSpeed, Adaptive & Podium
Connect LightSpeed, Adaptive, and Podium alongside your existing systems with an elegant, unified experience.
Learn more about Integrations →
Your luxury retail
Know
Build a rich understanding of every client with unified insights, purchase history, visit counts, and preferences—giving associates a complete picture before every interaction.
Engage
Deliver personalized outreach and follow-ups through email and messages that reflect each client's style, preferences, and relationship with your brand across every clienteling touchpoint.
Connect
Unify your stack through LightSpeed, Adaptive, Podium, and Salesforce—or bring your own system while new integrations continue joining the WovenIQ hub as your needs evolve.
Measure
Track demand and clienteling performance with reporting dashboards, allocation workflows, and actionable insights that guide smarter decisions across your stores.
Clienteling without the complexity
No time-consuming data imports/exports
Connect LightSpeed, Adaptive, Podium, and your other platforms without disrupting existing workflows.
No jumping between platforms
All your clienteling tools in one intuitive, elegant interface for sales associates.
Smarter data matching
Intelligent phone normalisation and duplicate detection keep your client records clean and complete.